Q. Does ChurchExtras allow for automatic (proxy) bidding?
A. Yes. On the bid page you can place your bid in
the "Max Auto Bid Amount" field. The following steps will
allow you to set a limit as to how high you are willing to bid on
an item. Any time you are outbid on this item, ChurchExtras will automatically
place a bid for you up to your set limit. After you have set a “Max
Auto Bid Amount”, a line will be displayed telling you what
the amount is each time you view the item. Step 1.Click on the asset
that you would like to bid on. This will display an asset information
sheet. Step 2.Enter your “Max Auto Bid Amount” in the
bid box labeled “Max Auto Bid Amount”. Your “Max
Auto Bid Amount” must be equal to or greater than the “Minimum
Bid”. Step 3.Click 'Go!' Step 4. Click 'Agree.' A confirmation
page will display the item description and the “Max Auto Bid
Amount”. By clicking the 'Agree' button, you agree that the “Max
Auto Bid Amount” is correct and wish to place the bid.
Q. Is it possible to have equal bid amounts?
A. Yes. It is possible for equal bids to occur during
an auction. The person who placed their bid first is the high bidder.
Q. Can I change my username after I register?
A. No. When you register you create your "user
name" and it CANNOT be changed. We recommend using an alias, a
nickname or some other name you wish to be known by on our site.
Q. Will the system ever log me out of a ChurchExtras
auction?
A. Yes.ChurchExtras has a twenty minute time limit.
If there is no activity for twenty minutes, you will be logged out,
but your last screen is still displayed.
Q. What if I forget my username?
A. 1) Select “Forgot Username” in login
box. 2) Enter the email address in your buyer account. 3) Your Username
will be sent to you by email.
Q. I am only interested in certain categories of
items. Is there any way I could be notified when new items, in a particular
category, have been put up for auction?
A. Yes. 1) Login. 2) Select “Favorites”.
3) Select the categories you are interested in. 4) If you want to
be notified via email when new items are posted, select the option.
5) Select Update.
Q. How do I change my email address?
A. 1) Login. 2) Select “Buyer Info”.
3) Scroll down and select “Edit”. 4) Change your email
address. 5) Select “Update”.
Q. Can I ever be knocked out of the auction?
A. When a bidder is logged into the ChurchExtras auction,
there is a twenty minutes activity clock. If there is no activity,
the application will "time out." The bidder will then need
to log-in to the ChurchExtras auction.
Q. What does “Reserve Not Met” mean?
A. "Reserve Not Met" is displayed when
the bid does meet the price a seller is willing to accept for an
item. The seller is under no obligation to complete the transaction
when their reserve is not met.
Q. How do I know if I am the winning bidder?
A. ChurchExtras provides you with three different methods
to determine if you are the high bidder at the close of an auction.
1) A Buyer’s Certificate is sent via e-mail to the high bidder
shortly after an auction closes. Print this certificate and present
it to the seller as proof that you are the high bidder. 2) Check
My Bids (available 10 minutes after an auction closes): A) Login.
B) Select “My Bids”. C) Check the items listed under
the heading “Closed Auctions – Last 365 Days”.
If you were the high bidder, the item will be listed in this area.
3) Check Closed Items (available 10 minutes after an auction closes):
A) Select “Closed Items” on the Home page. B) Navigate
to the closed item you want to check. C) Select “Bid History”.
D) The bids are listed chronologically in descending order. The high
bidder is listed first.
Q. How can a bidder be the high bidder or winning
bidder without appearing to meet the bid increment or minimum bid?
Max Auto Bid and its Effect on the Bid Increment.
A. At the time a bidder places a “Max Auto
Bid Amount” the bid amount must be equal to or exceed the “Minimum
Bid”. A bidder may be outbid by an amount less than a full
increment. This will occur when the winning bidder's bid beats the
second highest bidder’s bid by an amount less than the full
increment. There are two cases where a bid increment maybe higher
than the standard increment: 1. Meeting the reserve 2. Beating a
competing bidder's high bid The following is an example of how a “Max
Auto Bid Amount” can be declared the winner of an auction and
appearing not to meet the “Minimum Bid: Opening amount $100.00
Bid increment $10.00 Minimum bid amount $200.00 Bidder A enters a
max auto bid amount of $215.00. Bidder A’s max auto bid amount
passes the minimum bid test. ChurchExtras records bidder A's minimum
bid amount of $200.00. The new minimum bid amount is now $210.00.
($200.00 + $10.00 bid increment). Bidder B enters a minimum bid amount
of $210.00. ChurchExtras records bidder B's bid amount and then enters
bidder A's max auto bid amount of $215.00 as the high bid. Although
Bidder A’s max auto bid amount of $215.00 appears not to meet
the bid increment of $10.00, at the time Bidder A placed the max
auto bid amount it passed the minimum bid test.
Q. How do I stop receiving emails when new items
are posted?
A. 1) Login. 2) Select “Favorites”.
4) Deselect the notify the option. 5) Select Update.
Q. What do I do if I forget my Password?
A. 1) Select “Forgot Password” in login
box. 2) Enter your Username and email address. 3) Select Send. 4)
Your Password will be emailed to you.
Q. What if I have not received my temporary password?
A. If you have not been verified, please call
1-866-217-8956 between 9 am and 6 pm EST, M-F.
Q. What if someone else uses my account and defaults
on a bid?
A. Notify the Help Desk immediately. The registrant
is responsible to pay the ChurchExtras service fee. The ChurchExtras service
fee is 45% of your high bid amount.
Q. Is there a way for me to know when I have been
out bid on an item?
A. During the bidding process you will be notified
after bid confirmation or via email notification if this option has
been selected and you are the high bidder. Note: This is a courtesy
feature and notices may not be received before an auction ends
Q. I am unable to log on using the temporary password
that was sent to me?
A. Please call the please call
1-866-217-8956 between 9 am and 6 pm EST, M-F.
Q. Can I increase or decrease my "Max Auto
Bid Amount?
A. Rules for increasing or decreasing the “Max
Auto Bid Amount”: Subsequent to a bidder entering their initial “Max
Auto Bid Amount” they may increase the “Max Auto Bid
Amount”, however, the new Max Auto Bid Amount” must be
equal to or greater than the “Minimum Bid”. A bidder
may also decrease their “Max Auto Bid Amount”, however,
the new “Max Auto Bid Amount” cannot be less than the “Minimum
Bid”. How to increase or decrease your “Max Auto Bid
Amount”: In order to change your “Max Auto Bid Amount”,
simply enter your new “Max Auto Bid Amount” in the “Max
Auto Bid Amount” bid box for the item on which you are bidding.
Follow the same steps for setting the initial “Max Auto Bid
Amount” and be sure to follow the rules for increasing or decreasing
the “Max Auto Bid Amount”.
Q. How does automatic (proxy) bidding work with
a reserve amount?
A. When placing an automatic bid amount on an item
with a reserve, the automatic bid amount is compared to the reserve
amount. Examples: 1) The automatic bid amount is lower than the reserve
amount: The bid is placed for the total amount of the automatic bid
and the item reflects, the high bidder, as well as “Reserve
Not Met”. 2) The automatic bid amount is equal to the reserve
amount: The bid is placed for the total amount of the automatic bid
(equal to the reserve amount) and the item reflects the amount of
the bid as well as the high bidder. 3) The automatic bid amount exceeds
the reserve amount: The bid is placed for the amount of the reserve
and the item reflects the amount of the bid as well as the high bidder.
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